Hello World; Welcome to Leep
So What IS Leep?
I would say one of the hardest parts of creating Leep was quantifying exactly what it’ll be to our users, partners, investors.. even family. Is it a service utility app, is it a lifestyle service or is it a queue management app? It could also be an app that blurs the lines between classes for a nominal fee i.e for a smidgen of money, anyone could be a VIP. Yeah, you could say it’s all of this but what EXACTLY is it. What would you say encapsulates all of the above?
I’m not quite sure, and to be honest, it really doesn’t matter. What does, is the net value it brings to both our users and partners. The average person spends around 18 hours a year in queues so, if you live up to 75 you’ll have spent 1350 hours standing in lines. And that’s without factoring in the extra, unpredictable wait times standing in line for the new iPhone, or the latest avengers or worse at the passport office.
The Future Of Customer Service
From the partners perspective, in this increasingly fast-paced and digitized economy, a dissatisfied customer will tell about 9–15 people about their experience. Roughly 13% of these dissatisfied customers will tell more than 20 people. I.e customer attrition/churn more or less moves like a viral infection with patient-zero ‘infecting’ several potential customers and turning them away before they even have the chance to try your service. Getting them back is even harder because it can take up to 12 positive experience to make up for one unresolved negative experience. Customer service is of the utmost importance to any company as, when it's done well, it aids in recouping your customer acquisition costs plus you cultivate a growing community (77% of customers share positive brand experiences leading to a chain reaction of growth).
Infinite Russian Nesting Doll
Theoretically, the possibilities are endless, think of it as an ‘infinite Russian nesting doll’, we can and will keep layering on features for customers and partners as time progresses. An idea I’m personally excited about rolling out is ‘Streaks’, a loyalty program rewarding repeat customers of brands and further agitate the customer service market as well as strengthening the emotional bond between brands and ‘John Doe’.
Brick By Brick
Here’s the thing though, because of how fragmented the customer service/experience market is, we’ve gotta take this industry by industry. Different locks need different keys and we’ve got to make sure each key fits perfectly. So you could see us in banks and think “hmm this’ll be great at the spa”, trust me, we’re gonna get there. We’re just trying to make sure your experience in the average banking hall is absolutely fantastic before we move onto the next thing.
Long-story-short, Leep WILL create a ‘network interrupt’ and force people out of their existing patterns by giving them a new, previously unheard of set of transactions. People can buy back their time and our partners can go from $0 to $X-additional revenue. To do this, we need your help. We’ve got the buy-in from a few of your favourite brands, but for you to extract the best value from Leep we’ve got to reach critical-mass (a ton of businesses). Much like Amazon, the more retailers, the lower the price & the better the service. So, if you know a business (with a physical store) that should be on our platform let us know and we’ll reach out to them. Same goes for if you want to sign your business up, just click the ‘Partners’ page on our website Leep.world and get started today.
I look at this medium post as an unofficial introduction of Leep and really hope you can see its potential. As we make the journey out of our Beta, time progresses and milestones are crossed, ill put up more medium posts so you all can get a clearer picture of the end-goal.
@Nnamdi , the Leep family and I are delighted to have you on board.
See you out there.
Fun Fact: When McDonald's opened its first outlet in the now-defunct USSR (January 31, 1990), over 30,000 people showed up. It took some people 8 HOURS to get to the front of the line. Imagine getting to the front of the line and finding out they ran out of fries 3 hours ago! That’s crazy.
Welcome to the future.